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Can't lock ind to desktop app

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damkjaer
damkjaer
Community Member
in 1Password 7 for Windows

Since I changed my masterpassword i'v been unable to lock in to my desktop app. iOS app's are ok. How o I fix that?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:ever since I changed my masterpassword i'v been unable to lock in to my desktop app

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @damkjaer! Welcome to the forum!

    Do you have a 1Password account currently added to the 1Password app?

  • Greg
    Greg
    1Password Alumni
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    @damkjaer:

    Please note that if you changed the Master Password for a 1Password account, you'll need to finish changing it in 1Password 7 for Windows. Open and unlock 1Password 7 on your PC using your old Master Password, click the red authentication error banner, and sign in with your new Master Password.

    Let me know if my hunch is correct here. Thanks!

    ++
    Greg

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