lining up secret key with person; it doesn't happen, system generates new key what do i do please ?

lining up secret key with person; it doesn't happen, system generates new key what do i do please ?


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  • any takers,

  • ag_anaag_ana

    Team Member

    Hi @mfitzpat811! Welcome to the forum!

    Can you please clarify what you mean by "lining up" the Secret Key?

  • I can write about this I’m mr. we have a family account running on Mac 7. And I have added her in people but when it comes time for the sign in to fully restore, there is no emergency key appearing to complete the process.

  • ag_anaag_ana

    Team Member

    Welcome to the forum too @fitzpat88! If you lost the credentials for that account, can you please recover it so she can get a new Secret Key and a new Emergency Kit?

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