I created an account for my wife in my Family account over a year ago, but she never used it. Recently the need for her to use a password manager has become more obvious, so I went back and tried a recovery of her account since she could not remember the password. No matter what we tried, we were never able to log in as her.
I decided to delete her account, and create a new one, but when I tried this, the application created a new account for her, separate from the family account. I tried to add this to the family account, but it would never accept the account for some reason. I went back to look at her account on my 1password web interfaced, and her account is still there, but we can't seem to do anything with it.
I can't get the emergency kit if I can't log in as her, so no emergency kit.
The support notes say to get the account information, to log into the app, but if I could log into the app I wouldn't need support, would I?
What on earth do I need to do to get this account to work?
1Password Version: 7.3.1
Extension Version: Not Provided
OS Version: 10.14.5
Sync Type: 1password