I used Auth Anvil as a two factor Auth for 1 password and now I am no longer able to use it

I was using Auth Anvil as my two-factor authenticator. I then purchased a new phone and I am no longer able to use authg anvil as the subscription was from my company who no longer uses it. I cannot generate a code on my account to use it. What can I do?


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Referrer: forum-search:I used Auth Anvil as a two factor Auth for 1 password and now I am no longer able to use it

Comments

  • bundtkatebundtkate

    Team Member

    We're not able to help with 2FA on the forum, @pizzie73, since we need to take some extra steps in these cases to verify your identity which we can't do on a public forum. If you can send an e-mail from the e-mail address registered to your account to [email protected] specifically mentioning you've lost access to your 2FA app, however, we can absolutely help out over e-mail. If you let me know here when you've sent that e-mail as well, I can make sure I take a look ASAP. Thanks! :+1:

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