No he's not on my family account I didn't add him yet.
1Password Version: Not ProvidedExtension Version: Not ProvidedOS Version: Not ProvidedSync Type: 1Password Account (Membership)Referrer: forum-search:Losing your master password
We never have access to anyone's Master Password or the ability to reset it. Because 1Password data is encrypted using the Master Password the only way to decrypt that data is by having it. That said, this guide may be helpful:
If the tips there do not help then please see this thread:
I have my secret key and qr code
It looks like we might've been typing at the same time. Please see my reply above.