I lost my Authenticator app and I cannot log in

But I have all the data in the emergency kit. Like my 1Password Master Password. Help.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: 1Password Account (Membership)
Referrer: forum-search:Lost my 2fa help

Comments

  • ag_anaag_ana

    Team Member

    Hi @ExpertAtNothing!

    As a first quick attempt, can you please try the following and see if it helps? Go to a browser where you’ve signed into 1Password before (it’s important that you try this on a known browser, even on a different device) and sign in to your account on 1Password.com. Then, click your name in the top right and choose My Profile. Finally, click More Actions > Turn Off Two-Factor Authentication.

    Should this not be enough, please let me know and I will send you some questions to verify your identity and temporarily disable 2FA on your account.

  • I'm not logged in anywhere

  • I'm letting you know like you said in your message:Have this know

  • ag_anaag_ana

    Team Member
    edited July 2019

    @ExpertAtNothing: thank you for the confirmation! I will reach out to you via email shortly so we can start the verification phase over there, without sharing information on a public forum :)

    ref: RPL-16895-139

  • Yes you got the right email

  • ag_anaag_ana

    Team Member

    Perfect, let's continue over there then ;)

  • The email you have is not my 1password email

  • I always use a different email for all my online accounts different from my 1Password email for security

  • ag_anaag_ana

    Team Member

    Thank you for confirming this. I will close this so we don't duplicate support efforts.

This discussion has been closed.