I cannot update my 1password on my windows machine - it won't sync with my ipad and Iphone

I am stuck on 1password 6 on my windows machine and it doesn't sync with my ipad and iphone so all my passwords are not pulling through


1Password Version: 6
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided
Referrer: forum-search:I cannot update my 1password on my windows machine - it won't sync with my ipad and Iphone

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @vivmcd,

    Sorry for the troubles!

    It sounds like you are running an old version of 1Password 6 for Windows that won't be able to sync with your 1Password account. Do you have all of your data in 1Password 6 or in 1Password on your iPad and iPhone? Please let us know.

    In addition to that, please create a Diagnostics Report from 1Password 6 on your Windows PC, so we could take a closer look at your current setup there. Here is how (it should be in Select Help > Generate Diagnostics Report):

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com and we will take a look. Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    Cheers,
    Greg

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