1password doesn't fill all fields

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serlod
serlod
Community Member
in 1Password in the Browser

I need to fill 3 fields to login to a website.
The fields are:
Access Number (aka username)
Security Number
Internet Password
1password can store and fill Access number and Password fields but not the Security Number field which is like a pin code (4 digits).
I also can't edit this login to include this field.
Can you please help with this issue?
Thanks,
Serge

1Password Version: 7.3.712
Extension Version: 1.16.2
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @serlod! Welcome to the forum!

    Can you please let us know what website this is happening with?

  • serlod
    serlod
    Community Member
    Options

    It's https://ibanking.stgeorge.com.au/ibank/logonActionSimple.action
    Internet banking with St George bank Australia

  • kaitlyn
    kaitlyn
    1Password Alumni
    edited November 2019
    Options

    @serlod – Thanks for updating us with the website URL! I was able to test it out on my end, and I've got all three fields filling on the site you mentioned. Here are the steps I'd recommend following so you can do the same:

    1. Type (or copy/paste) your access number, security number, and password into the proper fields.
    2. Before pressing enter, click Save in 1Password underneath the password field.
    3. Add "new" to the title (or anything to distinguish this item from your existing item).
    4. Click Save.
    5. Refresh the page.
    6. Attempt to fill the new item by selecting it in the menu underneath the access number field.

    Let me know how that works for you!

This discussion has been closed.