1Password crashes when search something after reboot

Options
xiaoronglv
xiaoronglv
Community Member
edited December 2019 in Mac

How to reproduce this bug

  1. restart Macbook
  2. search something in the input box
  3. 1password crashes

it will work fine after crashing twice. in other words, it works fine in the third try.

Macbook

1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: OSX 10.15.2
Sync Type: iCloud

Comments

  • Ben
    Ben
    edited December 2019
    Options

    Hi @xiaoronglv

    I'm sorry to hear about the crash that occurs when you try to use the search function within 1Password for Mac. To help us get to the bottom of this, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/109849/1password-crashes-when-search-something-after-reboot#latest
    • Your forum username: xiaoronglv
    • A copy of the crash report, from when 1Password crashes

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

    ref: SVY-78289-136

This discussion has been closed.