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Error migrating from standalone to account

ldowens
ldowens
Community Member

We just signed up for the trial subscription version of 1pw after years of using the standalone (1pw versions 4 through 6). When copying data to the new subscription account, I get an error that says:
"There was a problem migrating your information. Some or all of your items may not have been migrated."
This is not very reassuring.... how can I verify that my data is correct? I have hundreds of items so looking through them one by one is not going to work for me.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:"There was a problem migrating your information. Some or all of your items may not have been migrated."

Comments

  • Hi @ldowens

    I'm sorry for the trouble. If you are using 1Password for Mac you can use the Help > Tools > Migrate Standalone Vaults to Account menu to re-run the migration. When everything is complete the Primary vault should be removed. Please let me know how that turns out.

    Ben

  • ldowens
    ldowens
    Community Member

    I did as you suggested but I see the same error message. How can I compare my vaults so that I can see what might be missing? Again, I can't do so manually since there are several hundred entries in my vault,

  • @ldowens

    There isn't a way to compare the contents of vaults other than manually, but perhaps we can get a better idea of what the difficulty is by taking a look at the logs. Please try reproducing the issue, note the time at which you receive the error message, and then create a diagnostics report:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/109910/error-migrating-from-standalone-to-account#latest
    • Your forum username: ldowens
    • The time at which you reproduced the problem and received the error message

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.