1Password7 wants a key starting with A3-GCM7VH, but my key does not start with that.

I own version 6.8.9 . I am migrating to 1Password7, subscription plan. I have created my account through the Canadian pricing page. I obtained 1Password7 from the Mac App store. I followed the migrating instructions from the 1Password web pages. I have the error "Your email address or Secret Key are incorrect. Your Secret Key should start with: A3-GCM7VH.

Thank you.

1Password Version: 7 and 6.8.9
Extension Version: Not Provided
OS Version: os x 10.15.2 Catalina
Sync Type: iCloud


  • ag_anaag_ana

    Team Member

    Hi @mtrodgers99!

    Please make sure that your Sign In Address is correct: if you enter a URL that is different from the one you see in your Emergency Kit, this is the error message that you will see.

  • That was the problem. Signed in now. Thank you.

  • ag_tommyag_tommy

    Team Member

    On behalf of ag_anna your welcome.

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