Invoice charged on wrong subscription

Hi there. I’m super stressed about an invoice charged for a yearly subscription that I thought I cancelled. I sent an email but haven’t heard back. Reference is #VKF-73223-669. I intended to open an account for my partner so trialed it first with my own email. I then cancelled this and opened one in her name and email which is the subscription we actually want. I then received an invoice for a yearly family account for my email which I never intended to sign up for. Can someone please help as another charge for the second account is due to come out so I need this resolved ASAP.


  • ag_anaag_ana

    Team Member

    Hi @Julia987! Welcome to the forum!

    We will be happy to help you with this. I confirm that I have managed to locate your emails in our system. So we don't duplicate the answers, we will get back to you over there as soon as possible.

    Thank you for your patience!

    ref: VKF-73223-669

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