Empty vault on Mac
Hi
When I try to open 1P on my Mac it just shows an empty vault with no entries.
If I try and create an entry I get the following alert:
The operation couldn’t be completed. The generated password could not be saved because the vault for saving is locked. Please unlock 1Password and try again.
My vault is fine if I access via iPhone or web.
Please help!
1Password Version: 7.4.1
Extension Version: 4.7.5.90
OS Version: 10.15.2
Sync Type: Not Provided
Comments
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Hi @surgeon general! Welcome to the forum!
When I try to open 1P on my Mac it just shows an empty vault with no entries.
Can you please post a screenshot of this? Make sure you remove any personal information from it before you share it here.
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This is what comes up when I try to open 1P Mac. If I click OK a couple of times the app opens but with no items in the vault
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here's the empty vault:
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Thank you for the screenshots. What happens if you reboot your Mac once, launch the 1Password app, and enter your Master Password in the first window? Do you get that same error message even if you don't create any item, and simply open the 1Password app?
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Hay @ag_ana that worked a treat thank you!
All sorted :)0 -
You are welcome! I am glad to hear this :)
If you have any other questions, please feel free to reach out anytime.
Have a wonderful day :)
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