Usage Report Problem

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mikegustavson
mikegustavson
Community Member
in Business and Teams

We have a business account with ~20 users. I just disabled a terminated user today (technically, suspended him). Before and after that, I tried running a usage report, which always showed no activity - nothing accessed at all.

However, I know that's not true. When I go to his user details, it shows he's updated items in multiple vaults over the past week.

In addition, the Usage Report won't let me adjust the date range for him - it's stuck at 30 days, even though he was added on July 23rd. What's going on here?!

1Password Version: Not Provided
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Comments

  • mikegustavson
    mikegustavson
    Community Member
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    Can I get some support on this? Your site says these forums are the best and fastest way to get support...

  • mathieu_g
    mathieu_g
    1Password Alumni
    edited February 2020
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    Hi @mikegustavson! 👋

    Apologies for the delay in replying. Since this is a public forum and since it sounds like we might need to discuss specifics that are confidential, please email us at priority@1password.com and we'll get back to you shortly. In your email, please make sure to include a link to this thread so we can connect the dots.

    Thank you for your patience!

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