Extensions no longer working after update on 4/1/20

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LLC333
LLC333
Community Member
in Mac

My Safari, Chrome & Firefox extensions no longer work after doing the manual update this morning on 4/1/20. How do I repair & replace them?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

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  • rwhitney
    rwhitney
    Community Member
    edited April 2020
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    I can confirm I am having this same issue with Brave. I have uninstalled and reinstalled the extension and tried restarting the browser more than a few times. Everytime I hit the shortcut key I get prompted by 1password to install the extension. This is extremely frustrating.

    I haven't tested with other browsers yet.

    1password ver: 7.4.3 (70403002)
    Brave Version 1.5.115 Chromium: 80.0.3987.149 (Official Build) (64-bit)
    MacOS Catalina 10.15.4

  • ag_tommy
    ag_tommy
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    @rwhitey @LLC333

    Please try the following.

    1. Open 1 Password desktop app
    2. Go to top menu bar: Help > Troubleshooting > Restart 1Password Extension helper

    If that fails to provide any relief to the issue, can you try these steps?

    https://support.1password.com/cs/extension-already-installed/#what-you-should-do

    Thanks.

  • LLC333
    LLC333
    Community Member
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    Thank you @rwhitey, that worked & I can use them again. I very much appreciate your help

  • Ben
    Ben
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    On behalf of Tommy you're very welcome. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.