Cannot add Login from app or Firefox

Community Member


I've been using 1Password on Android for a couple of weeks now, and in the last day or two I have been unable to add new logins.
If I go to the Categories view in the app and click on '+' it only allows me to select 'Server' as the category.
I am also unable to add logins from the firefox integration; it goes through the steps of adding login and password details, but it doesn't actually save the login. When I go to the app the login I just created isn't there.
I'm using 1Password for Android, version 7.5
I'm also using 1Password on my Windows 10 laptop and it's working fine.

1Password Version: 7.5
Extension Version: Not Provided
OS Version: Android
Sync Type: Not Provided


  • periperi

    Team Member

    Hi @timgo. Sorry for the trouble. This is a bug our development team is investigating. Can you let me know what language your device is set to, and if you've ever changed the device language?

    You should be able to reinstall the app and sign back into your account in order to resolve the issue.

  • timgotimgo
    Community Member

    Hi Peri, thanks for getting back.
    My phone is set to:
    1. English (United Kingdom)
    2. English (Australia)
    Didn't realise you could set multiple languages..
    I havn't changed the language since I set the phone up. It's a Galaxy A10 running Android 9, can give more details if it'll help.
    Thanks, I'll re-install and give it another go

  • periperi

    Team Member

    Thanks for the info, Let me know how reinstalling goes!

This discussion has been closed.