Locked out with account deleted error after updating to 7.4.4
I have a standalone 1Password 7 license.
After updating to 7.4.4:
Cannot add new items
Cannot update existing items
When I try to fill a web form with the keyboard shortcut, I get a “subscribe today” nag screen
When I try to sign in to my account using my credentials, I get an “account deleted – Contact administrator for more information” error
Any insight into how to get up and running again?
1Password Version: 7.4.4
Extension Version: 7.4.4
OS Version: OSX 10.15.4
Sync Type: iCloud
Comments
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I have a standalone 1Password 7 license.
After updating to 7.4.4:
Cannot add new items
Cannot update existing items
When I try to fill a web form with the keyboard shortcut, I get a “subscribe today” nag screen
When I try to sign in to my account using my credentials, I get an “account deleted – Contact administrator for more information” error
Any insight into how to get up and running again?
1Password Version: 7.4.4
Extension Version: 7.4.4
OS Version: OSX 10.15.4
Sync Type: iCloud0 -
7.4.4 is a version of 1Password from the Mac App Store. It will not work with our licenses. To fix the issues you are experiencing, you will need to change over to our website version.
Please follow these instructions to revert/move to the website version? I am including another step that will help prevent you from accidentally receiving an update from the Mac App Store again.
Moving to the website version: https://support.1password.com/switch-from-mac-app-store/
Hide the purchase on the Mac App Store: https://support.apple.com/en-us/HT201322
When I try to sign in to my account using my credentials, I get an “account deleted – Contact administrator for more information” error
Generally, people who have a license are people who do not have an account. An account is part of a membership. You would need to point the installation at whatever sync method you were using, such as Dropbox or iCloud.
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