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I cant remember my master password and if I have to delete account will I get a credit?

AUinCALI247
AUinCALI247
Community Member

Ive tried for 45 minutes now...lost masterpassword and Im learning i need to delete account and start fresh....Ive not used this since I set up last year..do I get a refund for unused months so I can re start?


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Referrer: forum-search:I cant remember my master password and if I have to delete account will I get a credit?

Comments

  • sach_nyc
    sach_nyc
    Community Member

    didn't you follow the procedure to keep paper backup with secret key?

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @AUinCALI247! Welcome to the forum!

    Our sales team will be happy to help you with this. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.