Upgrade to Family account from Apple store suscription

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Greg1PW
Greg1PW
Community Member
in Families

Hi there,
I want to migrate to a family account, but the "invite" button is not available for me, having subscribed on the App Store.
Is it still the case that I need to cancel with Apple, let you know, and you will reactivate on your end? - this was the very clunky solution suggested in a 2017 post.
Thanks in advance.

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Comments

  • Ben
    Ben
    Options

    Hi @Greg1PW

    I need to cancel with Apple, let you know, and you will reactivate on your end?

    Correct. Please reach out to us at support@1password.com once you've cancelled with Apple and we'll be happy to help.

    Ben

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