1P neither not filling or not completing Log-In
Comments
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Ah, interesting, @Andrew42. I've actually noticed that with 1Password X from time to time. I think this actually comes down to a focus issue. I'd wager when this happens focus isn't properly moving to your browser or is otherwise being directed elsewhere. I am fairly certain we added some logging for that to the beta because we were trying to track down a related issue. Could you reproduce the failure and – without fixing it in any way – generate a diagnostics report right after? Send that over to
support+windows@1password.com
and include a link to this discussion in the body of the message. This way if it doesn't hit our inbox before I scoot for the day, our weekend team will know what it's doing there. Thanks!0 -
You can find the ticket number in the automatic email you should have received after you sent us your report. A ticket number looks like this [#ABC-DEF-123].
If you did not receive an email, please make sure you take a look at your spam folder, as sometimes automatic emails might end up there :+1:
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Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: For reference, your ticket number is [#RIA-99189-468] ;)
We will take a look at the report and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: RIA-99189-468
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:+1: :)
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Thank you for the screenshot! I don't recognize that menu. Did you turn off the built-in password manager in the browser? I wonder if this is coming from the browser instead of from 1Password.
The reason I ask is because leaving the browser's password management feature enabled together with 1Password could cause interference, so I wonder if this could be what is causing the issue.
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Hi @Andrew42,
No matter which extension you use (1Password companion extension or 1Password X), we always recommend to turn off the built-in password manager in your browser. Here is how you can do it:
Turn off the built-in password manager in your browser
Please make sure to do that and let us know how it works for you after that. Thanks! :+1:
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Since your message, I have turned off Brave Password manager.
Thank you for the update!
I have also moved networks and places a hundred miles part.
I doubt this would have anything to do with what you are seeing, but thank you for mentioning it. You never know :)
It has made not the slightest difference.
Thanks for letting us know! It's good to know that we are now starting from a recommended configuration. I think at this point we can take a look at the diagnostics report and see if that shows some interesting information about why this is happening to you :+1:
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