My account is frozen.

I don't know why. It says "contact your admin," but I AM the admin. HELP!
It lets me login in "read only mode."

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:frozen accoung


  • BenBen AWS Team

    Team Member

    Hi @KaraD

    I'm very sorry to hear about the trouble. This message would seemingly indicate a billing problem. Could you please double check the billing information that is on the membership? If that doesn't seem to resolve the problem — I see you also wrote to our team via email. We'll be able to better address this situation there, vs here in the public forum. I'll make sure someone follows up with you via email ASAP.



    ref: LGU-78121-736

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