Can't sign in via Sign-In Address

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christiaanb
christiaanb
Community Member
edited August 2020 in Business and Teams

I can sign in via my.1password.eu but when I try to sign in using our business account Sign-In Address [ouraccountname].1password.eu it's telling me "Can’t sign in. The email address and Secret Key are not correct for [ouraccountname].1password.eu. Get help." Of course I'm using exactly the same credentials for both.

1Password Version: 1password.eu
Extension Version: Not Provided
OS Version: macOS 11.0
Sync Type: Not Provided

Comments

  • Ben
    Ben
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    Hi @christiaanb

    I'm sorry to hear about the trouble signing in using the custom URL. So I can get you in touch with our specialists that work on our EU region can you please send an email to support+forum@1password.com and include a link to this thread (https://discussions.agilebits.com/discussion/115353/cant-sign-in-via-sign-in-address#latest)? When you email in you'll get an automated reply from BitBot containing a Support ID. Please post that ID here so that we can 'connect the dots.'

    Thanks!

    Ben

  • christiaanb
    christiaanb
    Community Member
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    @Ben I've just tried again today and it's working now, so not sure what the problem was but it's gone now, thanks.

  • ag_ana
    ag_ana
    1Password Alumni
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    That's good to hear @christiaanb, thank you for the update :+1:

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.