After updating to the new extension in Safari 14, 1Password no longer works

I thought the new extension could be an improvement and behave more like 1PW X on Chrome, but after installing it from the app store it just sits there in the toolbar.

The old extension would provide a popup window when I clicked it so I could quickly navigate to web pages and fill in passwords. The new one is just dead - doesn’t do anything when I click on it.

Is this by (questionable) design or is it a bug?


1Password Version: 7.6
Extension Version: 7.6
OS Version: macos 10.15.6, Safari 14.0
Sync Type: Not Provided

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Comments

  • In addition, nothing happens anymore if I select 1Password in the right click menu in a text field.

  • I have the same concern as well. 1Password does not work with this version of Safari.

  • Yep, same.

  • ag_anaag_ana

    Team Member

    Hi @permb!

    To make sure we are on the same page, can you please clarify what you mean by "new Safari extension"? The extension did not change in 1Password 7.6, it's only available in the latest beta. Is it possible you only updated to Safari 14 instead?

  • ag_anaag_ana

    Team Member

    @bear67512, @lanzani:

    A similar question for both of you: what version of the 1Password app and of the Safari browser are you currently running? And just to make sure we are not leaving anything to chance since this was a major update of Safari, have you tried quitting and restarting 1Password completely already?

    To do so, right-click on 1Password mini in the menu bar at the top right of your screen and select Quit 1Password Completely. If you now relaunch 1Password, is it working again in Safari?

  • rudyrudy

    Team Member

    Is this by (questionable) design or is it a bug?

    Not a bug, Safari 14 colors any extension icons that have javascript loaded in the current page.

  • Was experiencing the same problem running the latest beta version of 1Password for MAC on a Mac mini 2018 version. Dropped back to Version 7.6 and problem solved. Using most recent beta resulted in the lovely spinning beach ball no matter what I tried including trying to Force Quit. Once I deleted the beta version and uploaded the latest stable release - problem solved.

  • I typed a comment, and was talking to Ben. Now my comments and his answer are no longer appearing on my screen?

    Have they been lost?

    John H.

  • pvanteespvantees Junior Member

    I had the same issues but the magical 'Quit 1Password Completely' did the trick.

  • I'm having the same issue, after update to Safari 14.0 on MacOS 10.15.6, the Safari plugin no longer works. It is still there, however nothing happens when it is clicked, and Command+\ brings up the main windows from the Mac menu bar, not the Safari extension.

  • @ag_ana yes that helped!

  • I can confirm that 'Quit 1Password Completely' solved the problem. (I tried restarting Safari but that did not help)

  • Oh and by "new extension" I mean the new version that got available through the app store with Safari 14, not the one that gets installed with the app (not sure how to refer to the two different extension types)

  • I have the same issue as the OP. Restarting 1Password via the "Quit 1Password Completely" doesn't help. Checking/selecting the 1Password Extension in Safari's Preferences isn't "remembered" between reboots and/or quitting and relaunching Safari. I have tried deleting the com.apple.safari.plist file to force the creation of a new "preferences" file but upon every reboot or quit/relaunch of Safari the 1Password Extension is unchecked by default and a header in Safari pops up asking me if I'd like to enable the 1Password extension. All "autofill web forms" selections are unchecked. Clicking on the 1Password extension in the toolbar within Safari does not do anything once the extension has been selected within Safari preferences.

    1Password: 1Password 7 Version 7.6, (70600005), 1Password Store
    Safari: Version 14.0 (14610.1.28.1.9)
    OSX: Mojave v10.14.6 (18G6020)

  • ag_anaag_ana

    Team Member

    @Scottw50:

    Once I deleted the beta version and uploaded the latest stable release - problem solved.

    Thank you for the update! Out of curiosity, have you also tried reinstalling the beta afterwards? I would be curious to know if things would be working again then.

  • ag_anaag_ana

    Team Member

    @pvantees, @bear67512, @permb:

    Thank you all for the confirmation! I am glad to hear that my tip helped :)

  • ag_anaag_ana

    Team Member

    @jcorfield1:

    I'm having the same issue, after update to Safari 14.0 on MacOS 10.15.6, the Safari plugin no longer works. It is still there, however nothing happens when it is clicked, and Command+\ brings up the main windows from the Mac menu bar, not the Safari extension.

    Can you please confirm if you have tried my suggestion above already? Did it help?

  • ag_anaag_ana

    Team Member

    @make808:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I exited 1Password completely and it did work on one of my Macs, which was strange since rebooting didn't help. The other Mac I had to reinstall 1Password (did't affect data or settings) and it worked.

  • BenBen AWS Team

    Team Member

    Thanks for the update @jcorfield1. I apologize for the inconvenience, but I'm glad to hear that helped.

    Ben

  • ag_ana, yes, I have installed the new beta release Version 7.7 BETA-9 (70700009) and Safari Technology Preview, Release 113 (Safari 14.0.1, WebKit 16610.2.3.1), seems to work now. Thank you!

  • BenBen AWS Team

    Team Member

    Thanks for the update @Scottw50!

    Ben

  • make808make808
    edited September 21

    ag_ana FYI, I emailed a diagnostic report to the [email protected] email address. I did notice that today the 1Password updater threw out a failure message indicating that it was unable to identify the installed version of the 1Password application. Perhaps an uninstall/reinstall of 1Password 7.6 might rectify the issue. Suggestions for re-installing via the agilebits website download or via the Mac App store for compatibility? Ticket #[#ECL-58835-241]

  • I have macOS 10.15.6, Safari 14.0, and 1Password7 7.6 Something changed and I can no longer 'fill' the website with user and password. I have to copy and paste both. I have 'shutdown', reinstalled the Safari 1Password extension, 'quit completely' and restarted, but I am doing something incorrectly or the 1Password is not working correctly. I am not a real skilled techno guy, but would appreciate some help, please.

  • And, I am getting an ad to purchase 1Password very time I use it. Whaaat? I own it already. Thanks for helping on both of these questions.

  • BenBen AWS Team

    Team Member

    Hi @macthecaptain

    It sounds like you may have installed 1Password from the App Store, which requires a subscription. If you have a 1Password 7 license instead 1Password must be installed from our website. https://1password.com/downloads

    Please give that a try and let me know how it trurns out.

    Ben

  • BenBen AWS Team

    Team Member

    @make808

    Thanks for sending that! Sorry for the delay. It looks like you sent the email with [email protected] on the To: line (in addition to [email protected]). Our mail system is set up to automatically close any conversations sent to [email protected]. No worries though, I was able to locate your report and have re-opened the conversation. I've routed it to the appropriate folks. They should be in touch via email to troubleshoot further soon.

    Ben

    ref: ECL-58835-241

  • I have macOS 10.15.6, Safari 14.0, and 1Password7 7.6 Something changed and I can no longer 'fill' the website with user and password. I have to copy and paste both. I have 'shutdown', reinstalled the Safari 1Password extension, 'quit completely' and restarted, but I am doing something incorrectly or the 1Password is not working correctly. I am not a real skilled techno guy, but would appreciate some help, please.

    Ben Here is the email welcome from Jan 2019 "Thank you for your purchase. We hope you love our software as much as we love making it for you. Below you will find your license, receipt, and a few tips to help you get started. We recommend that you save this information for future reference. Enjoy! 😁"

    What would have changed in Safari to cause this difficulty? I do get the "Legacy System Information" dialog box that says Intego extensions will not longer work in the future release of Mac OS.
    If I do the downloads again, will my vault data get deleted? I cannot afford to lose it. Is there a way to print it all off?

    I am a little nervous about your suggestion.

  • BenBen AWS Team

    Team Member
    edited September 23

    Hi @macthecaptain

    If you open 1Password and then select 1Password > About 1Password from the menu bar (at the very top of your monitor — next to the  logo) does it say your version is from the App Store? The App Store only works with 1Password membership subscriptions, which is how we recommend moving forward with 1Password. It does not work with licenses. If you have a license, and intend to continue to use 1Password without a membership, you'd have to install 1Password from our site. Doing so will not cause your 1Password data to be deleted.

    Ben

  • I have macOS 10.15.6, Safari 14.0, and 1Password7 7.6 Something changed and I can no longer 'fill' the website with user and password. I have to copy and paste both. I have 'shutdown', reinstalled the Safari 1Password extension, 'quit completely' and restarted, but I am doing something incorrectly or the 1Password is not working correctly. I am not a real skilled techno guy, but would appreciate some help, please.

    Ben
    Thanks for the response. I did look and it said Mac App Store. I went back to the email from Intego and followed the download instructions. I looked again after it completed. Then it said 1Password Store. After reinstalling the extension and testing the Mini it didn't work. I then went and saw Mac App store. Is it possible that I have two copies of 1Password? It feels 'balled' up here and I need help getting it untangled What do I do now?
    Thank you.

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