App logging out when?

Hi @andx1pw

I'm sorry to hear this isn't working as you're expecting. When you're asked for the Master Password, is there also a fingerprint icon on the screen? If so, does tapping that bring up Quick Unlock (Touch ID / Face ID / PIN)?

Also, could you please check your settings to be sure 1Password > Settings > Security > Lock on Exit is turned OFF?

Thanks!

Ben

But I cannot switch off Auto-Lock that is set to 1hr.

Correct; it isn't possible to set this for longer than 1 hour. That said, if Quick Unlock is working correctly you should be prompted for Quick Unlock (e.g. Face ID) rather than only having the option to unlock with your Master Password.

In most instances there isn't but I do get Face-ID sometimes, so I know that it is working. But mostly it looks like some kind of safety period has passed that I have to manually re-enter the password.

Is the prompt for Master Password (with no button for Quick Unlock) happening inside the 1Password app, or inside another app (such as Safari)? In order to unlock 1Password data within other apps using Quick Unlock, the main 1Password app has to be unlocked first. The reason for this is a bit technical but it relates to the face that the autofill feature doesn't currently have the necessary ability to store the secret needed to keep 1Password unlocked in the iOS keychain. If where you're seeing this is in apps other than the 1Password app, it may help to launch and unlock the 1Password app before you go to those other apps.

Please let me know.

Ben

After a restart, yes. Also any time the 1Password > Settings > Advanced > Security > Require Master Password timer is reached.

Ben

Sounds like a plan. Thanks @andx1pw. :)

Ben