Laptop fine Emergency Kit details fine but for some reason not iPhone

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RAP
RAP
Community Member
in iOS

No problem accessing 1password on Laptop using my Master Password but 2nd device (iPhone S) will not accept.

1Password Version: Not Provided
Extension Version: 4.7.5.90
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Emergency Kit details fine with Laptop but for some reason not iPhone

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  • ag_tommy
    ag_tommy
    edited October 2020
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    @RAP

    Do you happen to have a Primary vault still on this device? If so, please try any previous Master Password you have used. The situation you describe often happens when someone has moved to a Membership and left a Primary vault on the device.

    The way 1Password unlocks is:

    1. If a Primary vault exists then unlock using the Master Password for that vault, regardless of what, if any, memberships are signed in.

    2. If a single 1Password membership is signed in then unlock using the Master Password for that membership account.

    3. If multiple memberships are signed in then unlock using the Master Password of the first added membership.

    These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.

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