sign in on android to family account, which credentials to use?

mcjoking
mcjoking
Community Member
edited October 2020 in Android

Trying to sign in to a family account on android - using Master secret key, family member e-mail address and Family member master password. Not working - are these the right credentials?


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Extension Version: Not Provided
OS Version: android
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Referrer: forum-search:sign in on android to family account, which credentials to use?

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mcjoking! Welcome to the forum!

    Do you see an error message when you try to login with those credentials?

  • mcjoking
    mcjoking
    Community Member
    edited October 2020

    yes, a network error. But logged into wifi at home.
    Thanks!

  • ag_ana
    ag_ana
    1Password Alumni

    @mcjoking:

    Thank you! Can you please share the entire error message that you are seeing?

    If this is indeed a network error, there might be nothing wrong with your credentials, so we just have to understand what is causing this on your network.

  • mcjoking
    mcjoking
    Community Member

    Error
    Unable to communicate with the server. Please check you network connection and make sure the sign-in address is correct.
    Thanks for quick responses!

  • ag_ana
    ag_ana
    1Password Alumni

    @mcjoking:

    Are you using https://my.1password.com as your Sign In Address?

  • mcjoking
    mcjoking
    Community Member

    yes. Then the family member e-mail address - the secret key - and the family member's master password.

  • Hey @mcjoking, sorry to hear about the trouble you're experiencing. Can you try logging in using mobile data instead of your home Wi-Fi?

This discussion has been closed.