Extension not working - 1Password Helper

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I created an account on 1Password, added the app to my devices, and added the extension on my browser (Chrome). 1Password is not saving passwords when I log into sites, and when I click on the extension I get this message:

Either the helper is not running, or something is preventing it from communicating with the 1Password browser extension.

How do I fix this? I already tried restarting my computer. Is there a way that I can just add log-in information directly into 1Password rather than logging into every site to save the information?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @MikeSmith! Welcome to the forum!

    What version of the 1Password app and of the 1Password browser extension are you currently using?

    Is there a way that I can just add log-in information directly into 1Password rather than logging into every site to save the information?

    Yes, you can certainly also do this if you prefer:

    Get to know 1Password for Windows - Create and edit items

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