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Sticks on Unlock 1Password popup

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billfish
billfish
Community Member
edited April 2023 in 1Password 3 – 7 for Mac

When the Unlock 1Password popup pops up, it freezes everything and doesn't allow me to enter the password or to click on the button.

1Password Version: 7.7.BETA-13 (70700013)
Extension Version: 7.7.BETA-12 (Safari)
OS Version: 10.15.7
Sync Type: 1Password

Comments

  • vplewis
    vplewis
    Community Member
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    @billfish Quit Safari. Unlock 1Password. Restart Safari. hth

  • billfish
    billfish
    Community Member
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    Thank you for responding. I can do that or I can quit and restart 1Password, but I’m reporting this as a bug.

  • vplewis
    vplewis
    Community Member
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    @billfish If you look at your first posting you'll notice that you are reporting a mismatch between your beta versions of the app and the Safari extension. That likely means you updated the 1Password beta while having the Safari app open and running. so no, not a bug. hth

  • billfish
    billfish
    Community Member
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    Good catch. Let's see if that works.

  • ag_ana
    ag_ana
    1Password Alumni
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    Sounds good @billfish, let us know how it goes :+1:

    (And thank you vplewis for the assist :) )

  • billfish
    billfish
    Community Member
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    Now using 7.7.BETA-13 (70700013) with Safari extension 7.7.BETA-13 and seeing the same behavior. Can send diagnostic report if you want.
    MacOS 10.15.7

This discussion has been closed.