Reset 1Password App Fails on Mac

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MichealCC
MichealCC
Community Member
in Mac

when I go to Help/Troubleshooting/Reset all 1Password data, it fails with the message that the operation couldn't be completed at this time. have tried multiple times. I would like to start from scratch on this Mac. My account is fine on other devices, but I have some legacy accounts that I want to get rid of from this Mac.

1Password Version: 7.7
Extension Version: Not Provided
OS Version: macOS 11.0.1
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @MichealCC! Welcome to the forum!

    Can you please post a screenshot of this error message that you are seeing?

  • MichealCC
    MichealCC
    Community Member
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  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @MichealCC:

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • MichealCC
    MichealCC
    Community Member
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    Thanks. Sent on and received this ticket number. [#RVE-24414-866]

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @MichealCC:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: RVE-24414-866

This discussion has been closed.