Why won't my passwords suddenly not populate?

ChristyCote
ChristyCote
Community Member
edited November 2020 in 1Password 3 – 7 for Mac

Why won't my passwords suddenly not populate?


1Password Version: OnePass 6
Extension Version: 6.8.9
OS Version: MAC 10.15.7
Sync Type: Not Provided
Referrer: forum-search:Onepass not populating

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @ChristyCote! Welcome to the forum!

    Where are your passwords not populating? Can you please elaborate? Thank you!

  • ChristyCote
    ChristyCote
    Community Member

    Normally I go to the OnePass app on my MacBook Pro and click on something like "Ritual Yoga" then click on Open and Fill and the website pops up and the user name and password populates. Now the website pops up but the user name and password do not populate. Also if I set up a new password for a website it is not captured by OnePass. Thanks for offering to help.

  • ag_ana
    ag_ana
    1Password Alumni

    @ChristyCote:

    Thank you for the additional clarification. What browser is this happening with? I ask because it sounds like you don't have the 1Password browser extension installed in this browser. Can you please make sure that you actually installed it? You can download the browser extension from here.

  • ChristyCote
    ChristyCote
    Community Member

    Yes, I have the 1Password browser extension installed and it was working fine until recently. I am using Chrome.

This discussion has been closed.