Browser Extensions is not functioning after updated to version 7.7

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cfjefferyhk
cfjefferyhk
Community Member
in Mac

Hi There.

I'm using 1Password extension (desktop app required), ver. 4.7.5.90 for Chrome, Brave and Edge.
(https://chrome.google.com/webstore/detail/1password-extension-deskt/aomjjhallfgjeglblehebfpbcfeobpgk?authuser=1)

I have tried Chrome, Brave and Edge and is not functioning after updated to 7.7.

There's a window pops up and says "1password can't verify the identity of your web browser"

And I have checked all browsers are up to date.

Brave V1.17.73 (Upgraded Chromium to 87.0.4280.67)
Chrome Version 87.0.4280.67 (Official Build) (x86_64)

I have did delete completely and reinstalled the 1Password App and extension either , restart mac and browser incase you want to know.

Brave/Chrome Browser Extension Error log:

Regards,
Jeffery Wong

1Password Version: 7.7 (70700015)
Extension Version: 4.7.5.90
OS Version: OS X 11.0.1 (20B29)
Sync Type: Dropbox

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @cfjefferyhk! Welcome to the forum!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • yesthatallen
    yesthatallen
    Community Member
    Options

    Same issue here after updating/restarting my laptop... following.
    [#JBI-51331-845]

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @yesthatallen:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: JBI-51331-845

This discussion has been closed.