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Moving to subscription - appear to already have a Frozen Account

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NikB
NikB
Community Member
in Memberships

Have selected - start free trial - it wants my email address - and apparently it is already there - but account is Frozen. I think back in 2018 I must have started looking at subscriptions or something, maybe entering details - but never proceeded - just continued using standalone 1PW.

Can I happily DELETE the account (which I know I have never used) and then create a NEW account with my same email address - so I am starting the whole process from scratch again - creating membership etc and then moving my existing up to date 1PW data over?

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  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @NikB!

    Can I happily DELETE the account (which I know I have never used) and then create a NEW account with my same email address - so I am starting the whole process from scratch again - creating membership etc and then moving my existing up to date 1PW data over?

    Certainly, if you don't need any information that you stored in this frozen account, you can delete it:

    How to delete your 1Password account

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