Unable to sync between PC and phone
Purchased standalone license some time ago (ver 4.6.2.262) running on PC (win7) - works fine.
Haven't synced with my phone for a while but it always did before.
However, it will not sync with my phone. (It used to sync)
Phone (android 8.0.0) has version 7.7.2 on it?.
Not sure but I think it auto-updated the 1 password app.
Again unable to sync. What can I do? Thanks!.
1Password Version: 4.6.2
Extension Version: 626
OS Version: win7
Sync Type: WAN
Referrer: forum-search:Purchased standalone license some time ago (ver 4.6.2.262) running on PC (win7) OK. Will not sync with my phone. Phone (android 8.0.0) has version7.7.2 on it. Not sure but I think it updated the 1 password app. Again unable to sync. What can I do? Thanks!.
Comments
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Hi @jonbrenner,
If you’re having trouble using the WLAN server sync in 1Password 4 for Windows, please make sure to check every step in our troubleshooting article here:
Get help when you are having problems with the WLAN server in 1Password 4 on your Windows PC
Let me know how it goes. Thanks! :+1:
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Greg0 -
Howdy Greg.
Thank you for the quick reply.
Followed directions mentioned - no joy.
Also (even though it's not in the instructions, I then set up a mobile hot-spot on my cell and connected to it from my pc. Nothing.
When going through the firewall logs I saw 1 Password is Allowed in all cases.
Lastly I sent a diag message and just received a reply that the issue is a result of intermittent signal.
However, the diag message was sent from the phone in hot spot mode.
I'll re-establish the regular Home network connection and send another diag msg.
BTW I'm about 15' away from my router and signal is excellent.
Any help is truly appreciated!
Especiall since I haven't synced in a while..Jon Brenner
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Hi @jonbrenner, thanks for reply.
We have received your customer support email and will take a closer look and get back to you there.
Have a great day!
ref: BFQ-83938-577
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