Read first: Previous version support information

1Password 7 is slow on my Windows 10 laptop

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Martijnn
Martijnn
Community Member
in 1Password 7 for Windows

Unlocking and autofilling is very slow on my laptop. With the previous UI, this worked much faster.
How do I fix this?

1Password Version: 7.6.785
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni
    Options

    Hi @Martijnn, sorry to hear that! When you say "previous UI", what do you mean?

    To resolve this issue, please try to open and unlock 1Password 7 for Windows and go to Help > Tools > Optimize database. Does it improve the performance?

    If it doesn't, we will need to investigate why it behaves this way. Please create a Diagnostics Report from your PC, where you see these performance issues:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com and we will take a closer look. Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

    Cheers,
    Greg

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