I changed master password a few days ago. Something is wrong as the one I think I wrote doesn't work

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manu1pass
manu1pass
Community Member
in Mac

I saved "emergency kit" with the secret key and the first master password. But this first master password now doesn't work. I can access 1Password app in my iPad using faceID, but I cannot change master password. What can I do to recover control?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:don't remember master password

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  • ag_tommy
    ag_tommy
    edited December 2020
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    @manu1pass

    I see that you have also sent us an email support request. Let's continue the discussion there to ensure your privacy and not reveal personal details here in the public forum. Someone should be with you as soon as possible.

    ref: JCQ-84349-738

  • manu1pass
    manu1pass
    Community Member
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    thanks

  • ag_tommy
    ag_tommy
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    :+1: :chuffed:

This discussion has been closed.