update 7.6 to 7.7 failed

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henkd
henkd
Community Member
in Mac

The App Store notified me that 1PW 7.7 was available (I currently use 7.6). However the usually smooth update failed. The message after downloading is: "The update for 1 password 7 couldn't be completed. Try again later."

I tried several times 'later' minutes hours and days, the message was persistent
pls help!

kind rgds
Henk

1Password Version: 7.6
Extension Version: Not Provided
OS Version: MacOS 11.1
Sync Type: don't know, where to find?
Referrer: forum-search:update 7.6 to 7.7 failed

Comments

  • ag_tommy
    ag_tommy
    edited January 2021
    Options

    @henkd

    Try replacing the installed version.

    1. Quit Safari and any other open web browsers.

      • No lights under the browser icons.

    2. Open and then quit 1Password completely.

    • Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely.

    1. Drag 1Password from the Applications folder to the Trash.

      • DO NOT use an app cleaner. They can become clean-happy and accidentally remove your data. We do not want that to happen. Manually dragging the application to the Trash is the best option.

    2. Restart the Mac.

    3. Download 1Password from the Mac App Store.

    4. Open 1Password and Unlock before opening your browser.

    --

    Alternatively, you can switch to the website version of 1Password.

    edit: clarification

  • henkd
    henkd
    Community Member
    Options

    Thanks, your sequence of action worked for me!!

  • ag_tommy
    ag_tommy
    Options

    Excellent! Have a great day!

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