Remove local account after reset password (Account Recovery)
We have recover an account of our team after the user forgot master password. Now he can access with 1Password X browser extension, but when he try to access with stand alone version, it ask him for the old password and it's not possible to remove the account with the old secret key and add the new one.
We already have tried to remove and re-install the app, but it's still present. How can we do to remove the old account locally?
1Password Version: 7.7
Extension Version: Not Provided
OS Version: OSX 10.15
Sync Type: Teams plan
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Please ensure that the user can log in to https://my.1password.com and knows the new master password from the recovery process. They should also print out a copy of their Emergency Kit. When they/you are ready to proceed, use the instructions below to reset the Mac app and allow it to be setup anew.
Open or bring 1Password to the front.
Click on Help (at the very top of the screen to the right of the Apple icon) > Troubleshooting > Reset All 1Password Data. You will be asked to type in a code, and you need to copy it as is, hyphens included.
Click on Delete Data and Start Over. * This only removes local data and doesn't affect your membership. At this point, 1Password will quit and disappear off your screen.
Open 1Password again on your Mac, and there will be two choices - New to 1Password? Or Used 1Password before?
- For 1Password.com memberships: Under 'Used 1Password before' select 1Password.com option, sign into the account.
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:+1: Thank you! Now it works
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You're welcome. Have a great day!
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