Need engineering degree from Stanford to get it setup???

wildthing
wildthing
Community Member
edited January 2021 in 1Password 7 for Windows

I need help to setup 1 password for older user who doesn't have an engineering degree from Stanford.


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Referrer: forum-search:Need engineering degree from Stanford to get it setup???

Comments

  • @wildthing

    Can you let us know more about what kind of issues you are experiencing?

  • DenalB
    DenalB
    Community Member

    I‘m also interested in the issues you have when setting up 1Password @wildthing . I didn‘t have any problems... 🤔

  • ag_ana
    ag_ana
    1Password Alumni

    Let us know if the getting started guide was useful, or if you have any additional questions, and we will be happy to get you up and running with 1Password :)

  • wildthing
    wildthing
    Community Member

    little screen comes up everytime saying "1password is Read Only" and nothing else. Can I remove 1 Password from my computer completely and start over?

  • DenalB
    DenalB
    Community Member
    edited January 2021

    Yes, you can remove "1Password" like every program.


    (Sorry for German screenshot)

    Hope it works...

  • wildthing
    wildthing
    Community Member

    My OS is Windows 10 Pro, 64 bit Dell. Still nothing happens when the 1 password screen comes up. Very annoying because I have to exit the 1 password screen each time before entering my application password.

  • DenalB
    DenalB
    Community Member

    Still nothing happens when the 1 password screen comes up.

    What does this mean? Do you mean the popup when installing the Windows app? Or do you mean the popup down in the systray when 1Password is installed, and you want to open it?

  • wildthing
    wildthing
    Community Member

    Here is a screenshot of what comes up everytime. I don't want to see this.

  • @wildthing

    Read Only would indicate that you have not applied a membership (or license) to your account. Can you confirm that that has been done? If that's done, perhaps you have not enabled our helper.

    Open 1Password > Preferences > Browsers and enable our extension helper.

  • DenalB
    DenalB
    Community Member

    @ag_tommy
    There is no helper in the Browser setting windows.

    @wildthing
    I don't see a screenshot.

  • wildthing
    wildthing
    Community Member

    Here is a screenshot of what comes up everytime. I don't want to see this.

  • ag_tommy
    edited January 2021

    @DenalB @wildthing

    Sorry, Mac user here. It should be an option if you are using a Mac. Perhaps I missed a comment about Windows, if so, my apologies.

    Edit: I see that now. :frown: Sorry for the noise.

  • DenalB
    DenalB
    Community Member

    Sorry Mac user here.

    No problem @ag_tommy. ;)

    He / she is using Windows 10.

    My OS is Windows 10 Pro, 64 bit Dell.

  • wildthing
    wildthing
    Community Member

    You mention a help manual but where is it? I tried to delete 1Password and start over but no joy! Something is very, very wrong here. I want to start from scratch.

  • ag_ana
    ag_ana
    1Password Alumni

    @wildthing:

    Here is a screenshot of what comes up everytime. I don't want to see this.

    I think you might have forgotten to attach the screenshot. Can you give that another try?

  • wildthing
    wildthing
    Community Member

    WHY IS 1PASSWORD SO DIFFICULT TO SET UP???? I CAN'T EVEN DELETE FROM MY COMPUTER AND START FROM SCRATCH. DO I HAVE TO EDIT SOMETHING IN THE WINDOWS REGISTRY? CAN I GET A NEW MASTER PASSWORD OR KEY???

  • DenalB
    DenalB
    Community Member

    @wildthing
    I think your keyboard is broken...

    Just uninstall "1Password" like every other program you would uninstall from Windows 10. After you uninstalled it please look into the following folder "%userprofile%\AppData\Local". If there is still a folder "1Password" in it please delete it.

    Now you should be able to start from scratch.

  • wildthing
    wildthing
    Community Member

    Did what you suggested but did not help. Keyboard not broken. Every other program and app works perfectly. Guess I'll have to find another password program. Cheers, and Happy New Year.

  • DenalB
    DenalB
    Community Member

    Did what you suggested but did not help.

    Can you please tell again what exactly is the problem? You wanted to post some screenshots here, but there are none. :(
    I'm not able to help... Sorry.
    Maybe someone from 1Password has another idea to help you.

  • wildthing
    wildthing
    Community Member

    Just for your information, in case others run into this situation. You cannot completely remove 1password without going into the Windows Registry and eliminating about 7 references.

  • DenalB
    DenalB
    Community Member
    edited January 2021

    Just for your information, in case others run into this situation.

    Thanks.

    I just found a setting in the Windows app. Maybe this setting deletes all the registry entries too. Don't know...

    But therefor you must be able to start the Windows app.

  • ag_ana
    ag_ana
    1Password Alumni

    @wildthing:

    Can you please post the screenshot of the error message that you are seeing? I think it would be very useful to understand exactly where you are getting stuck. Thank you!

This discussion has been closed.