Unable to Upload Large Files from Windows

wavesound
wavesound
Community Member
edited January 2021 in 1Password 7 for Windows

When I go to upload a large file in Windows. 1Password shows the file as having been uploaded but here is actually no file, just an entry in the vault...

Is this a known issue?


1Password Version: 7.6.785
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1Password for Business

Comments

  • Hey @wavesound 🌊🔊

    Something certainly seems off here. Could you please create a diagnostics report for 1Password for Windows, and then include that diagnostic in an email to us at support+windows@1password.com, so that we could take a closer look at what is going on? 🔎

    Thanks in advance!

  • wavesound
    wavesound
    Community Member
    edited January 2021

    Hi @Blake , Thank you for getting back to me. I just sent that file along. I tried the upload again right before I uploaded the file again and it failed.

  • ag_ana
    ag_ana
    1Password Alumni

    @wavesound:

    Thank you! Have you received a ticket number already?

  • wavesound
    wavesound
    Community Member

    @ag_ana No, I have not.

  • ag_ana
    ag_ana
    1Password Alumni

    @wavesound:

    I can look for the report in the system then. Did you use the same email that you use here on the forum?

  • wavesound
    wavesound
    Community Member
    edited January 2021

    @ag_ana No, I did not. However, I added a link to this thread/topic.

  • ag_ana
    ag_ana
    1Password Alumni

    @wavesound:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: JPZ-95938-732

  • wavesound
    wavesound
    Community Member

    HI @ag_ana Was this ever resolved? I never received a follow-up from support. Thank you!

  • @wavesound

    After looking here on our end, it looks like we replied to your email but never heard back from you, so your ticket was automatically closed.

    Re-opening your ticket and including our last response to you now. 😊

This discussion has been closed.