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Secret Key

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N1Poppy
N1Poppy
Community Member
edited January 2021 in Memberships

I'm sure this issue has been asked a lot. But I'm new to 1Password so please be kind. I signed up for 1Password this morning on my iPad. I even paid for the 1 year individual account. The problem is when I try to sign in, I'm asked to enter my secret key. I saw the email that welcomed me and even gave me a link to the Emergency Kit. However, to get into the Emergency Kit, I have to enter the secret key. Please help. How can I find out what my secret key is without having to enter my secret key first?

I miss the days that we could call and talk to a person instead of waiting for someone (13 pictured people on the team) to answer an email or support question online.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • bridget_hall
    bridget_hall
    Community Member
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    Hello - I have the same issue. I need to change my subscription prior to the end of the 7 day trial period but cannot access billing without secret key. I registered an account this morning but was never sent a secret key, and can't log in without a secret key. I;ve already been sent a trial invoice with invoice # in_1I9vc7HBax7L5HDf9Dig9wHb . I appreciate your help.

  • ag_tommy
    ag_tommy
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    @bridget_hall

    I replied to the discussion you started over here.

  • ag_tommy
    ag_tommy
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    @N1Poppy

    I see you have already been working with my colleague Conner via email. Please continue that discussion.

    ref: KZG-72799-978

  • N1Poppy
    N1Poppy
    Community Member
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    I’m still having issues. Is there technical phone number I can use instead of emails?

  • N1Poppy
    N1Poppy
    Community Member
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    Another thing that's happening as I continue to try and log in for the first time is the buffering sign. Not sure the website is working or not. Here's a picture of my screen:

  • N1Poppy
    N1Poppy
    Community Member
    Options

    Another thing that's happening as I continue to try and log in for the first time is the buffering sign. Not sure the website is working or not. Here's a picture of my screen:

  • N1Poppy
    N1Poppy
    Community Member
    Options

    Sorry - looks like I'm not allowed to post a picture in this area. More frustrations. I'm really a nice person, I promise. :)

  • N1Poppy
    N1Poppy
    Community Member
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    I still need the secret key. Who can I speak to about resolving this issue?

  • ag_ana
    ag_ana
    1Password Alumni
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    @N1Poppy:

    I still need the secret key. Who can I speak to about resolving this issue?

    My colleague Connor, who is already helping you via email, will be happy to continue doing so for as long as necessary. I also confirm that we received all your emails, and my colleagues will get back to you over there as soon as possible. To avoid splitting information in multiple places, I am going to close this forum discussion so you can continue the conversation there.

    In the meantime, I can recommend reading this documentation page, which includes some suggestions on how to retrieve your Secret Key:

    Find your Secret Key or Setup Code

    ref: KZG-72799-978

This discussion has been closed.