I e-mailed a question in December ....does anyone ever reply?

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gaylebco
gaylebco
Community Member
in Lounge

I had my husband email a very detailed question for our family to 1password in December and waited a month and asked from that e-mail if there was a problem or if anyone replies.......so what up...is there no help there? Id ask there again...but...you know.

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  • ag_tommy
    ag_tommy
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    @gaylebco

    I do not see an email received from the email address you use here in the forum. Did you send it from a different address? * Please do not post your email address here in the forum for your privacy.

    If you could, can you send the message again? You should get a reply from BitBot, our automated assistant, with a Support ID. Please post your ID here. If you have a Support ID from the December submission, can you include it here?

  • gaylebco
    gaylebco
    Community Member
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    No, it’s not my e-mail but my husband’s

  • ag_ana
    ag_ana
    1Password Alumni
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    @gaylebco:

    When you sent this email, you should have received a ticket number at your husband's email address. Can you please check if you received an automatic reply from us with this information, and share the ticket number with us?

  • gaylebco
    gaylebco
    Community Member
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    We e-mailed “support@1password.com” both times and did not get an auto reply or ticket number either time m.

  • ag_tommy
    ag_tommy
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    @gaylebco

    I am going to reach out to you in a few minutes at the address you use here in the forum. Please reply to that message with your husband's email address, and I can look into it more.

    • Please do not post your husband's email address here for your privacy.
  • ag_tommy
    ag_tommy
    edited January 2021
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    @gaylebco

    Email sent. We hope to hear from you soon. :smile:

    ref: MMN-86484-696

  • gaylebco
    gaylebco
    Community Member
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    Thank you

  • ag_ana
    ag_ana
    1Password Alumni
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    You are welcome! :+1: Let's continue via email.

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