adding 1Password Teams vaults to new computer

Hi all,
I have a second computer and I'm trying to get all my vaults to show up on it. I installed 1password and logged in. Instead of my 9 vaults, I got 11 vaults that all have the same info as my "Private" vault. And the vaults all are named with some gobbledygook. They all start with "B5" and then a string of letters and numbers such as "B5 - iahlhagsdxs4rjsi5r6od5ndzi". I'm on a Mac. This is happening in the browser extensions and also when I open up 1password. Can someone help me figure out what is going on?


  • ag_anaag_ana

    Team Member

    Hi @dorrit!

    I would like to ask you to generate a diagnostics report from your device and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Thank you! The ticket number is [#NVX-95829-969]

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: NVX-95829-969

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