Autofill pop-up stopped working; iPadOS 14.5 Beta

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erikhk
erikhk
Community Member

The regular app works as usual, but when I try to autofill a field from 1Password, I get this empty dialog. Touch ID’ing as I usually do does nothing (I’m also not prompted for it). This seems to be the case for any app. It also happens when I try to disable and re-enable 1Password as an autofill provider.


1Password Version: 7.7
Extension Version: Not Provided
OS Version: iPadOS 14.5 Beta
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @erikhk! Welcome to the forum!

    Does it help if you completely quit the 1Password app (swiping up), and launch it again?

  • erikhk
    erikhk
    Community Member
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    I’ve tried quitting 1Password, and the app I’m trying to use autofill in, I’ve tried rebooting the iPad, I’ve tried uninstalling, rebooting, and then reinstalling, but I’m still getting the empty pop-up, even in Safari. I therefore did not try reinstalling the app I’m trying to use autofill in, because I can’t reinstall Safari.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @erikhk:

    Thank you for the update! I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.