Biometric Unlock unavailable

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revertej
revertej
Community Member
in Android

Hi there,

I just switched from iOS to a new phone (Pixel 5). For a while, the "biometric unlock" feature worked as intended. I had then to re-enroll my fingerprint. Since then, I cannot use the biometric unlock function anymore.

Any time i try to activate it a stacktrace pops-up on screen.

I can't do a screenshot (seems to be prevented by app policy), nor copy the text, so i just took a picture from the screen:

Any help much appreciated.

Thx,
Jean

1Password Version: 7.7.3
Extension Version: N/A
OS Version: Android 11 (RQ1A.210205.004)
Sync Type: ?

Comments

  • revertej
    revertej
    Community Member
    Options

    I just noticed that another thread is describing a very similar issue on Android: https://1password.community/discussion/118241/biometric-unlock-unavailable

    (searching for "biometric" and "unlock" somehow doesn't return any result)

    The error message is however not quite the same. So it might worth tracking both issues separately.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @revertej!

    Thank you for the report! I see that you have emailed us a diagnostics report from your Android device. We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: XIA-81686-214

This discussion has been closed.