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New account: Does annual subscription still apply?

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br0zie
br0zie
Community Member
in Memberships

My wife has forgotten her Master Password and we have no way to recover it. We have deleted her account and plan to make a new one (or upgrade mine to a Family Plan and add her to it), but we have been paying for an annual subscription through the iTunes store and she still has a number of months left that she has already paid for. Is there a way to make a new account that utilizes this annual subscription without us having to double pay?

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  • Ben
    Ben
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    Hi @br0zie

    Sorry to hear about the forgotten Master Password. Our billing team should be able to help arrange something here. Please shoot them an email at support@1password.com and they'll be happy to help. :)

    In terms of moving forward I'd recommend considering moving to 1Password Families, as Family Organizers can help other family members with recovery should credentials be forgotten/lost:

    Recover accounts for family or team members

    This is not possible with individual memberships. I hope that helps!

    Ben

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