1Password safari extension intermittently will not unlock on Mac

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alextan
alextan
Community Member
in Mac

This is becoming a more and more frequent issue for me. Not sure if it's because of the new extension or upgrading to Big Sur.

Clicking Unlock 1Password does nothing. Refreshing the browser doesn't help as seen in the video.

Problem is only resolved when quitting browser and reopening it.

Here's a video

1Password Version: 7.7
Extension Version: 7.7
OS Version: MacOS 11.2.2
Sync Type: 1Password

Comments

  • ckgaparajita
    ckgaparajita
    Community Member
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    What fixed it for me was to select "Quit 1Password Completely" from the gear menu in 1Password Mini.

  • ckgaparajita
    ckgaparajita
    Community Member
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    Then restart the 1Password app and unlock it.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @alextan!

    ckgaparajita's suggestion is good, it would be nice if you could give that a try. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Do you see the same behavior now?

  • alextan
    alextan
    Community Member
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    @ag_ana yeah I can fix it temporarily but the issue keeps recurring.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    @alextan:

    Would you be willing to give the latest beta a try, and see if the issue occurs there too for you?

    Use 1Password beta releases

  • alextan
    alextan
    Community Member
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    @ag_ana yep I'll give that a try. Will report back if I run into any issues.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Sounds good @alextan, thank you!

This discussion has been closed.