Machine specific password

@pepost

I most often see this occur when someone has moved to one of our membership offerings, and they have inadvertently left a Primary vault on their device. The Primary vault can open with a different Master Password. Are you using one of our memberships?

If so, please follow these instructions to get every device to using the same Master Password.

1. Check to make sure all of your data is available on https://my.1password.com and ensure you have a copy of your Emergency Kit.

2. If needed copy or move any items from your Primary vault to your membership vault (Personal/Private) that are not already present. * Please be sure you have the most up to date information in your Personal vault.

3. Remove the Primary vault.

Your device should now unlock with the same Master Password you use to access 1Password.com

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The way 1Password unlocks is:

1. If a Primary vault exists, then it will unlock using the Master Password for that vault, regardless of what, if any, memberships are signed in.

2. If a single 1Password membership is signed in, then unlock using the Master Password for that membership account.

3. If multiple memberships are signed in, then unlock using the Master Password of the first added membership.

These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.

You're welcome.