Safari extension locked

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kenka433
kenka433
Community Member
in Mac

At the log on screen I get a small 1Password window that used to show my credentials for the site but now shows a key hole and "Unlock 1Password" button. Hovering over the button changes the arrow to a hand but clicking causes no action. Clicking on the 1Password extension icon in the toolbar does nothing.

1Password Version: 7.7 (70700016) Mac App Store
Extension Version: 7.8
OS Version: 11.2.3
Sync Type: cloud

Comments

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @kenka433!

    It sounds like something in 1Password got stuck. Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password? Are you able to unlock the extension now?

  • tommquinn
    tommquinn
    Community Member
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    Hi @ag_ana - that resolved the issue for me. Many thanks

  • kenka433
    kenka433
    Community Member
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    Thanks, that was the solution.

  • boberonicus
    boberonicus
    Community Member
    Options

    Worked for me too.

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    You are welcome! I am glad to hear this :)

This discussion has been closed.