Could not use Browser extension (app desktop requise) with 1Password 7.8

Options
thomast
thomast
Community Member
in 1Password in the Browser

Hi there,

After upgrading from 1Password 7.x to 7.8.
I could not use browser extension.
I have tried to reinstall browser extension.

I have a standalone licence for 7. Application desktop is running.

Regards.

1Password Version: 7.8
Extension Version: 4.7.5.90
OS Version: macOS 11.2.3
Sync Type: Not Provided

Comments

  • thomast
    thomast
    Community Member
    Options

  • ag_michaelc
    ag_michaelc
    Options

    Hi @thomast! As cliche as it may sound, have you tried a restart since the upgrade? Restarting, and then making sure you open 1Password before your browser, should fix this up. If not, let me know. :smile:

  • thomast
    thomast
    Community Member
    Options

    After macOS reboot, it's working.

    It's curious to restart macOS to fix an application problem.. It reminds me the old days

    Thanks ;)

  • ag_ana
    ag_ana
    1Password Alumni
    edited March 2021
    Options

    @thomast:

    A restart of the 1Password app and of the browser is usually enough, I believe that is what my colleague was referring to. But certainly a reboot of the entire system can also help :D

  • ag_michaelc
    ag_michaelc
    Options

    I did actually mean a full computer restart. :smile: There are other combinations of app restarts that can often help, but a full restart is often the easiest suggestion, and it certainly can't hurt, especially if it has been quite some time since the last restart.

    Anyway, glad to hear that fixed things up, @thomast. Cheers!

  • thomast
    thomast
    Community Member
    Options

    To be clear, before posting the issue, I tried to restart Brave Browser and 1Password.

    Regards,

  • ag_michaelc
    ag_michaelc
    Options

    Sometimes that extra nudge helps. :smile: I'm glad to hear things are working now.

This discussion has been closed.