"Security Keys" option is not available while trying to set up two factor authentication using U2F.
I am trying to secure access to my 1Password Families account by using a YubiKey. Following instructions available here: https://support.1password.com/security-key/#set-up-your-security-key
On Step 4, I am supposed to click on "Add a Security Key", but that option is not available to me. I can see the option for adding an authenticator app and have done that successfully.
Any help would be greatly appreciated!
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Referrer: forum-search:"Security Keys" option is not available while trying to set up two factor authentication using U2F
Comments
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So, I found the answer in this forum post: https://1password.community/discussion/119338/add-a-security-key-still-missing-bad-documentation
You have to enable the Authenticator application, RELOAD the page so it gets updated, and the option to add a security key shows up.
I agree with the author of the referenced post: the documentation is very unintuitive about this. There should be a BIG BOLD banner underneath step 4 stating: "If you don't see the Add a Security Key option, you need to enable an Authenticator app FIRST". Or simply keep the button in the interface and when clicked, show a dialog box explaining that you need to enable an authenticator app first.
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Hey @casanabria ,
Thank you kindly for the feedback here, much appreciated! I'll forward it to our docs team. :+1:ref: /dev/web/1password.support/-/issues/693
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Still worth adding the banner to log out and back in to refresh page for the security key button to show up. Note: the youtube video on the matter could add a banner to the video an accomplish the same task
https://youtu.be/GxA3scX9lfE in th 40 to 49 sec section . . . because the 'set up security key' button does not show up right away, like it does in at 48sec in the video. Will save some clients an hour or two. Hope this is helpful.0
